When you use our website or complete a transaction, we may collect the following information, among other things:

• your first and last name;
• your email address;
• your phone number;
• the name of your company, if applicable;
• your billing address;
• your shipping address;
• information related to your orders;
• information necessary to process payments;
• communications you send to us;
• your IP address;
• certain information regarding your browser, your device, and your use of the website.

We collect only the information reasonably necessary for our business operations and for the purposes described in this policy.

Our online store uses the WooCommerce platform.

When you make a purchase on Boitesarabais.com, certain information necessary for the store to function may be stored in our WooCommerce environment, including:

• your name;
• your email address;
• your phone number;
• your billing and shipping addresses;
• the products ordered;
• the date and amount of your order;
• the payment method used;
• information regarding the processing and status of your order.

This information is used, in particular, to process orders, provide customer service, manage returns or refunds, comply with our accounting and tax obligations, and prevent fraudulent activity.

Payments made on Boitesarabais.com may be processed by third-party payment service providers.

Boitesarabais.com does not retain your full credit card information when the payment is processed by a secure third-party provider.

The payment provider may collect and process certain information in accordance with its own privacy policy and payment security obligations.

We use Machool Technologies Ltd. as our shipping management technology platform.

When you place an order that requires delivery, the information necessary for shipping may be transmitted to Machool, including:

• your name;
• your shipping address;
• your email address;
• your phone number;
• the information necessary to prepare and track the shipment.

Machool uses this information to facilitate, among other things, the creation of shipments, the generation of shipping labels, pickup, delivery, and tracking of packages.

Machool may, in turn, transmit the necessary information to the carrier selected to make the delivery.

Depending on the carrier used and the relevant technology systems, certain information may be processed or stored outside of Quebec or Canada.

For more information on Machool’s privacy practices, please review its privacy policy.

We may use your personal information to:

• process and fulfill your orders;
• process your quote requests;
• receive and process your payments;
• prepare and manage your shipments;
• provide the necessary information to Machool and carriers;
• communicate with you regarding your orders;
• provide customer service;
• manage your customer account;
• process returns, refunds, or claims;
• prevent fraud and ensure the security of our website;
• improve our website, products, and services;
• comply with our legal, tax, and accounting obligations;
• send you marketing communications where permitted by law and, where required, with your consent.

Boitesarabais.com may use cookies and similar technologies.

Some cookies are necessary for the store to function, including to:

• save the contents of your shopping cart;
• facilitate the checkout process;
• maintain your session;
• remember certain preferences;
• ensure the security of the site.

Other cookies may be used for statistical, analytical, or advertising purposes when these services are enabled.

Where required by applicable law, non-essential cookies are used in accordance with the consent options provided on our site.

You can also configure your browser to block or delete certain cookies. However, some features of the site may no longer function properly.

We do not sell or rent your personal information.

However, we may share certain information with service providers when necessary for the operation of Boitesarabais.com, including:

• WooCommerce and technology providers associated with our store;
• Machool Technologies Ltd.;
• shipping companies responsible for delivering orders;
• our payment service providers;
• our web host;
• our IT service providers;
• our analytics, marketing, or communications service providers, when such services are used.

We strive to limit the information shared to what is reasonably necessary for the provision of the relevant service.

We retain personal information only for as long as is reasonably necessary for the purposes for which it was collected and to comply with our legal, tax, accounting, and business obligations.

When the information is no longer needed, it is destroyed, deleted, or anonymized in accordance with applicable requirements.

We implement reasonable administrative, technical, and organizational measures to protect personal information against, among other things:

• unauthorized access;
• loss;
• theft;
• misuse;
• unauthorized disclosure;
• and unauthorized alteration or destruction.

However, no computer system or means of transmission over the Internet can guarantee absolute security.

Some of our service providers, technology platforms, or carriers may process or store personal information outside Quebec or Canada.

Where applicable, we take the necessary measures to properly assess and ensure the protection of the information in question in accordance with applicable laws.

In accordance with applicable privacy laws, you may, among other things, request:

• access to the personal information we hold about you;
• correction of inaccurate or incomplete personal information;
• withdrawal of your consent where it forms the legal basis for the use of your information;
• deletion of certain information where permitted by law;
• the cessation of the dissemination or de-indexing of certain information when the conditions set forth by law are met;
• the disclosure of certain computerized personal information in a structured and commonly used technological format when this right applies.

We may need to verify your identity before processing certain requests.

If you subscribe to our newsletter or agree to receive our marketing communications, we may use your email address to send you news, promotions, or information about our products.

You may withdraw your consent and unsubscribe at any time by using the unsubscribe link included in our communications or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending communications necessary to process an order or to manage our business relationship with you.

Our website may contain links to or use services operated by third-party companies.

These companies may have their own privacy policies and practices. We encourage you to review their policies when using their services.

We may modify this policy to reflect changes in our practices, services, technologies, or legal obligations.

The most recent version will always be available on Boitesarabais.com and will indicate the date of its last update.

Where required by law, we will take appropriate measures to notify affected individuals of significant changes.

Any questions, requests for access, requests for correction, complaints, or inquiries regarding your personal information may be directed to the Privacy Officer at Boitesarabais.com:

Privacy Officer
Boitesarabais.com
Québec, Canada
Courriel : contact@boitesarabais.com

We will process requests in accordance with applicable privacy laws.